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QUESTIONS  B (1) : Think of a new type of self-service technology. What are benefits of this technology? What are the disadvantages or problems?

For me, ATM machine is a one of the self-service technology could not forget apart another self-service like online catalog, booking service, kiosk service and so on. The benefit of this technology is can push out the money just by using the card. This machine also will give convenient to all persons get money how much we want in a few minute. Furthermore, we can’t waste the time because unnecessary go to the centre bank like BIMB bank, BSN bank, and another bank. We can use ATM machine at the PETRONAS station and…….. close of your home. But, ATM machine also have disadvantages like sometime ATM machine depletion money and it very annoying to all people. Another problem when we use this machine is we can’t identified some question what that system want to complete that service. But, we must to follow the instruction step by step. Moreover, we can’t ask the question to the real persons. This situation are difficult for old persons and for the people first time get ATM machine’s service. The disadvantage from the criminal angle is theft of money. For instance, the people forget to take back their card after get the service then it can often the opportunity to the criminal steal that money. Although, this machine have the many advantage but also have the disadvantage like another self –service machine.